A request to everyone attending the NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM' Tokyo Dome performance.
Regarding NCT 127 's fourth world tour, "NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM'," and their Tokyo Dome performance, we have a request for your cooperation and some important points to note regarding concert etiquette.
To ensure that everyone attending enjoys 'NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM'', please observe the following rules.
[Entry Procedure]
① Please register for AnyPASS and issue your ticket in advance, and come to the entrance with the QR code displayed on your smartphone screen.
② Your digital ticket will be checked at the entrance. Please present the QR code to the staff member yourself.
③ After scanning the QR code, tap the performance displayed under "Events you plan to attend" to view seat information.
[Regarding arrival time and entrance gate]
For the "NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM'", congestion is expected in the merchandise area and entrance starting one hour before the show begins.
Depending on the crowd situation during opening hours, the lines to the entrance gates may become long, and it may take time to enter, potentially preventing you from being seated before the performance begins. The entrance is expected to be particularly crowded 30 minutes before the performance starts, so please allow ample time and arrive early.
Please note that your entrance gate and seat number will be displayed on the AnyPASS app for both the ticket purchaser and their companion starting around 3 PM five days before each performance. Please check the displayed gate before proceeding.
Furthermore, for customers planning to purchase merchandise at the venue, we kindly request your cooperation in arriving earlier than the scheduled opening time. Arriving earlier will allow for smoother entry.
We will guide all attendees through the same procedure upon entry. Please note that we cannot accept any responsibility whatsoever if you arrive just before the performance starts and miss the start time.
▼Please check here for details regarding merchandise sales.
https://nct-jp.net/news/detail.php?id=1123186
[Venue Map]
[For people with disabilities]
If you wish to view the performance from the designated area for people with disabilities, please contact the relevant department for each performance after receiving your electronic ticket (AnyPASS).
Even those who have contacted us in advance will be checked at the venue on the day of the event before being guided. Please note that prior notification is for the purpose of preparing to secure space and does not constitute a reservation.
Please note that there is limited space available for people with disabilities at the venue, and we may not be able to accommodate all requests.
● You will be guided to a designated area at each venue.
Please understand in advance that we may not be able to accommodate all customer requests.
●Please note that you may be asked to watch the show from your assigned seat after checking at the venue on the day of the event.
●Regarding accompanying caregivers, please note that we will only accept one caregiver, and only for those who normally require an accompanying caregiver to be present.
However, accompanying caregivers must already have tickets.
Also, due to space limitations, you may be seated in a line with wheelchair users.
●We do not provide wheelchairs, so please bring your own.
●If you have a physical disability certificate (Type 1) or an intellectual disability certificate (Type 1), we recommend bringing it with you on the day of your visit, as this will allow us to provide you with the same smooth service as before.
◆Contact Information
Osaka performance: Kyodo Information 0570-200-888 (11:00-18:00 *Closed on Sundays and public holidays)
Fukuoka performance: Kyodo Nishi Nippon 0570-09-2424 (11:00-15:00 *Closed on Sundays and public holidays)
・Nagoya performance: KYODO TOKAI 052-972-7466 (Monday-Friday 12:00-18:00, Saturday 10:00-13:00 *Closed on Sundays and public holidays)
・Tokyo performance: @-Information:(https://supportform.jp/a-information)
[Regarding penlights that can be brought in]
◇◇Request regarding the use of "OFFICIAL FANLIGHT"◇◇
Each NCT group's official fanlight is a "wireless control light" that can be operated wirelessly within the venue. You can enjoy a unified light show throughout the venue.
Therefore, for the sake of the show's production, the use of any lights other than those listed below is prohibited at the NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM' LIVE venues.
NCT OFFICIAL FANLIGHT
WayV OFFICIAL FANLIGHT
• NCT 127 OFFICIAL FANLIGHT (This item will be available for purchase at the venue.)
・ NCT DREAM OFFICIAL FANLIGHT
・WayV OFFICIAL FANLIGHT ver.2
NCT WISH OFFICIAL FANLIGHT
*For this performance, the older type of FANLIGHT is also compatible with "wireless control," so you can use either the old or new type of penlight.
Please be aware that for performances held after this one, we may not allow the use of the older type of FANLIGHT depending on whether or not the "wireless control" setting can be implemented.
*While you are welcome to bring light sticks that were sold at past NCT Japan concerts, please note that for the 'NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM'' concert, you will need to use them with the lights turned off due to the nature of the performance. You will not be able to enjoy the remote control functions used in the performance, so please be aware of this in advance.
(For those who have NCT OFFICIAL FANLIGHT)
Before attending this performance, please be sure to update your FANLIGHT's firmware to the latest version by following the instructions below.
*All FANLIGHTs, including NCT 127 OFFICIAL FANLIGHT purchased at the venue, will require a firmware update.
If you register your seat information using the SMTOWN official app, and your FANLIGHT requires a firmware update, you will be automatically directed to the update screen.
If you do not have the SMTOWN official app, please download it from the URL below.
[For iPhone users] App Store
https://apps.apple.com/jp/app/smtown-official/id633333205
[For Android users] Google Play
https://play.google.com/store/apps/details?id=com.smtown.smtown.androidapp
*In crowded places such as concert venues, updating your device can be extremely difficult due to poor radio wave conditions and Bluetooth interference. If you own a FANLIGHT, please download the SMTOWN official app in advance of the concert day and be sure to pair and update your device before arriving at the venue.
■ FANLIGHTLinking and firmware update methods
*Please enter the row in "ROW" and the seat number in "COL" for your ticket.
■ How to replace the batteryin a FANLIGHT
*When the batteries are running low, the penlights will not light up properly. We appreciate your cooperation in changing the batteries.
After replacing the batteries, please turn on the power and check yourself beforehand to make sure that the FANLIGHT lights up properly.
*Batteries are sold separately for both online and on-site purchases. Please be sure to prepare them before coming to the venue (we recommend bringing new batteries or spares, rather than used ones).
*FANLIGHT will be displayed inside and outside the venue. Support Center A support center will be set up. For any operational problems on the day of the event, please contact the support center.
[Regarding bringing cheering goods to tour venues]
Bringing in any cheering goods (penlights, flags, message boards, etc.) is prohibited, regardless of whether they are homemade or commercially available.
However, bringing items into the venue is permitted only in the following cases:
(1) Official merchandise sold at NCT 127 concert venues in Japan, and official merchandise sold at concerts in Korea.
(2) A fan that can be held in your hand at chest height to cheer (oversized fans are prohibited)
*Regarding cheering goods, please note that you are not permitted to hold them above chest height during the performance, as this may disturb other audience members behind you.
Furthermore, bringing in cheering goods that use images of artists other than those listed in (1) is prohibited.
If you bring any merchandise that does not meet the permitted requirements on the day of the performance, staff will collect it for you upon entry and return it to you after the performance.
Please use any items you bring in in a way that does not inconvenience other customers.
Furthermore, there are individuals who are producing, selling, and distributing merchandise that uses the "NCT 127" logo or images of the artists without permission. These are not official merchandise and are illegal items that infringe on copyright. We ask that you refrain from producing, selling, distributing, or purchasing such items, as some people may mistake them for official merchandise.
[Regarding photography, audio recording, and video recording]
Taking photographs, recording audio, or video while the venue is open or during a performance is prohibited by law. If you are found to be taking photographs, recording audio, or video, you will be asked to leave the venue, even if the performance is still in progress. In addition, we may disclose personal information if we receive a formal request from a public institution such as a court or police station based on the law.
If you see someone violating the rules nearby, please inform a staff member immediately. We may not be able to take action if you inform us after the performance has ended.
Please follow the instructions of the staff at all times. The organizers will not be held responsible for any confusion or accidents that may occur as a result of not following instructions. We will be conducting camera checks at the entrance on the day of the event. If you have a camera, please hand it over to the staff upon entry.
In addition, there have recently been unscrupulous vendors selling illegally taken photographs outside the venue and around the station. These are illegal products that have not been officially authorized, so we ask that fans refrain from purchasing them. The organizers are taking measures such as reporting to the police, but as long as there are people who purchase them, we cannot completely prevent illegal activities, so we ask for your cooperation.
[Regarding customer-initiated support projects]
We've observed cases where customers are independently organizing and proposing their own events and activities.
Please refrain from doing so, as it may disrupt the performance.
In severe cases, we may have to temporarily suspend or cancel the performance. Please be aware of this in advance.
*Please be aware that if the above precautions are not followed, the organizers reserve the right to ask you to leave immediately or to be prohibited from entering the venue.
[Regarding the prohibition of stalking and waiting outside venues]
- Stalking by public transport, car, or motorcycle is prohibited.
Chasing after the members' vehicles could lead to accidents involving other customers. Furthermore, it is extremely disruptive, so please refrain from doing so.
- Waiting outside transportation facilities and other locations is prohibited (airports, hotels, etc.).
Waiting for the members at airports, hotels, or other public transportation facilities or other locations could lead to accidents involving ordinary passengers who are not related to the members. Furthermore, it causes a great deal of inconvenience, so please refrain from doing so.
[Regarding items brought into the venue]
Bringing electronic devices (cameras, binoculars with recording capabilities, recorders, video and other recording equipment) and dangerous items into the venue is prohibited.
We are unable to store your luggage at the venue, so please leave your suitcases and other belongings in nearby coin lockers beforehand and bring as little luggage as possible with you.
As per venue rules, bringing in glass bottles, cans, and plastic bottles (including frozen ones and those exceeding 1,000ml) is prohibited.
If you have mistakenly taken this item, please follow the instructions of our staff.
*Opened beverages may be disposed of on the spot.
The success of the live event depends on the efforts and efforts of each and every participant.
We sincerely ask for your understanding and cooperation.
To ensure that everyone attending enjoys 'NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM'', please observe the following rules.
[Entry Procedure]
① Please register for AnyPASS and issue your ticket in advance, and come to the entrance with the QR code displayed on your smartphone screen.
② Your digital ticket will be checked at the entrance. Please present the QR code to the staff member yourself.
③ After scanning the QR code, tap the performance displayed under "Events you plan to attend" to view seat information.
[Regarding arrival time and entrance gate]
For the "NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM'", congestion is expected in the merchandise area and entrance starting one hour before the show begins.
Depending on the crowd situation during opening hours, the lines to the entrance gates may become long, and it may take time to enter, potentially preventing you from being seated before the performance begins. The entrance is expected to be particularly crowded 30 minutes before the performance starts, so please allow ample time and arrive early.
Please note that your entrance gate and seat number will be displayed on the AnyPASS app for both the ticket purchaser and their companion starting around 3 PM five days before each performance. Please check the displayed gate before proceeding.
Furthermore, for customers planning to purchase merchandise at the venue, we kindly request your cooperation in arriving earlier than the scheduled opening time. Arriving earlier will allow for smoother entry.
We will guide all attendees through the same procedure upon entry. Please note that we cannot accept any responsibility whatsoever if you arrive just before the performance starts and miss the start time.
▼Please check here for details regarding merchandise sales.
https://nct-jp.net/news/detail.php?id=1123186
[Venue Map]
[For people with disabilities]
If you wish to view the performance from the designated area for people with disabilities, please contact the relevant department for each performance after receiving your electronic ticket (AnyPASS).
Even those who have contacted us in advance will be checked at the venue on the day of the event before being guided. Please note that prior notification is for the purpose of preparing to secure space and does not constitute a reservation.
Please note that there is limited space available for people with disabilities at the venue, and we may not be able to accommodate all requests.
● You will be guided to a designated area at each venue.
Please understand in advance that we may not be able to accommodate all customer requests.
●Please note that you may be asked to watch the show from your assigned seat after checking at the venue on the day of the event.
●Regarding accompanying caregivers, please note that we will only accept one caregiver, and only for those who normally require an accompanying caregiver to be present.
However, accompanying caregivers must already have tickets.
Also, due to space limitations, you may be seated in a line with wheelchair users.
●We do not provide wheelchairs, so please bring your own.
●If you have a physical disability certificate (Type 1) or an intellectual disability certificate (Type 1), we recommend bringing it with you on the day of your visit, as this will allow us to provide you with the same smooth service as before.
◆Contact Information
Osaka performance: Kyodo Information 0570-200-888 (11:00-18:00 *Closed on Sundays and public holidays)
Fukuoka performance: Kyodo Nishi Nippon 0570-09-2424 (11:00-15:00 *Closed on Sundays and public holidays)
・Nagoya performance: KYODO TOKAI 052-972-7466 (Monday-Friday 12:00-18:00, Saturday 10:00-13:00 *Closed on Sundays and public holidays)
・Tokyo performance: @-Information:(https://supportform.jp/a-information)
[Regarding penlights that can be brought in]
◇◇Request regarding the use of "OFFICIAL FANLIGHT"◇◇
Each NCT group's official fanlight is a "wireless control light" that can be operated wirelessly within the venue. You can enjoy a unified light show throughout the venue.
Therefore, for the sake of the show's production, the use of any lights other than those listed below is prohibited at the NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM' LIVE venues.
NCT OFFICIAL FANLIGHT
WayV OFFICIAL FANLIGHT
• NCT 127 OFFICIAL FANLIGHT (This item will be available for purchase at the venue.)
・ NCT DREAM OFFICIAL FANLIGHT
・WayV OFFICIAL FANLIGHT ver.2
NCT WISH OFFICIAL FANLIGHT
*For this performance, the older type of FANLIGHT is also compatible with "wireless control," so you can use either the old or new type of penlight.
Please be aware that for performances held after this one, we may not allow the use of the older type of FANLIGHT depending on whether or not the "wireless control" setting can be implemented.
*While you are welcome to bring light sticks that were sold at past NCT Japan concerts, please note that for the 'NCT 127 4TH TOUR 'NEO CITY : JAPAN - THE MOMENTUM'' concert, you will need to use them with the lights turned off due to the nature of the performance. You will not be able to enjoy the remote control functions used in the performance, so please be aware of this in advance.
(For those who have NCT OFFICIAL FANLIGHT)
Before attending this performance, please be sure to update your FANLIGHT's firmware to the latest version by following the instructions below.
*All FANLIGHTs, including NCT 127 OFFICIAL FANLIGHT purchased at the venue, will require a firmware update.
If you register your seat information using the SMTOWN official app, and your FANLIGHT requires a firmware update, you will be automatically directed to the update screen.
If you do not have the SMTOWN official app, please download it from the URL below.
[For iPhone users] App Store
https://apps.apple.com/jp/app/smtown-official/id633333205
[For Android users] Google Play
https://play.google.com/store/apps/details?id=com.smtown.smtown.androidapp
*In crowded places such as concert venues, updating your device can be extremely difficult due to poor radio wave conditions and Bluetooth interference. If you own a FANLIGHT, please download the SMTOWN official app in advance of the concert day and be sure to pair and update your device before arriving at the venue.
■ FANLIGHTLinking and firmware update methods
*Please enter the row in "ROW" and the seat number in "COL" for your ticket.
■ How to replace the batteryin a FANLIGHT
*When the batteries are running low, the penlights will not light up properly. We appreciate your cooperation in changing the batteries.
After replacing the batteries, please turn on the power and check yourself beforehand to make sure that the FANLIGHT lights up properly.
*Batteries are sold separately for both online and on-site purchases. Please be sure to prepare them before coming to the venue (we recommend bringing new batteries or spares, rather than used ones).
*FANLIGHT will be displayed inside and outside the venue. Support Center A support center will be set up. For any operational problems on the day of the event, please contact the support center.
[Regarding bringing cheering goods to tour venues]
Bringing in any cheering goods (penlights, flags, message boards, etc.) is prohibited, regardless of whether they are homemade or commercially available.
However, bringing items into the venue is permitted only in the following cases:
(1) Official merchandise sold at NCT 127 concert venues in Japan, and official merchandise sold at concerts in Korea.
(2) A fan that can be held in your hand at chest height to cheer (oversized fans are prohibited)
*Regarding cheering goods, please note that you are not permitted to hold them above chest height during the performance, as this may disturb other audience members behind you.
Furthermore, bringing in cheering goods that use images of artists other than those listed in (1) is prohibited.
If you bring any merchandise that does not meet the permitted requirements on the day of the performance, staff will collect it for you upon entry and return it to you after the performance.
Please use any items you bring in in a way that does not inconvenience other customers.
Furthermore, there are individuals who are producing, selling, and distributing merchandise that uses the "NCT 127" logo or images of the artists without permission. These are not official merchandise and are illegal items that infringe on copyright. We ask that you refrain from producing, selling, distributing, or purchasing such items, as some people may mistake them for official merchandise.
[Regarding photography, audio recording, and video recording]
Taking photographs, recording audio, or video while the venue is open or during a performance is prohibited by law. If you are found to be taking photographs, recording audio, or video, you will be asked to leave the venue, even if the performance is still in progress. In addition, we may disclose personal information if we receive a formal request from a public institution such as a court or police station based on the law.
If you see someone violating the rules nearby, please inform a staff member immediately. We may not be able to take action if you inform us after the performance has ended.
Please follow the instructions of the staff at all times. The organizers will not be held responsible for any confusion or accidents that may occur as a result of not following instructions. We will be conducting camera checks at the entrance on the day of the event. If you have a camera, please hand it over to the staff upon entry.
In addition, there have recently been unscrupulous vendors selling illegally taken photographs outside the venue and around the station. These are illegal products that have not been officially authorized, so we ask that fans refrain from purchasing them. The organizers are taking measures such as reporting to the police, but as long as there are people who purchase them, we cannot completely prevent illegal activities, so we ask for your cooperation.
[Regarding customer-initiated support projects]
We've observed cases where customers are independently organizing and proposing their own events and activities.
Please refrain from doing so, as it may disrupt the performance.
In severe cases, we may have to temporarily suspend or cancel the performance. Please be aware of this in advance.
*Please be aware that if the above precautions are not followed, the organizers reserve the right to ask you to leave immediately or to be prohibited from entering the venue.
[Regarding the prohibition of stalking and waiting outside venues]
- Stalking by public transport, car, or motorcycle is prohibited.
Chasing after the members' vehicles could lead to accidents involving other customers. Furthermore, it is extremely disruptive, so please refrain from doing so.
- Waiting outside transportation facilities and other locations is prohibited (airports, hotels, etc.).
Waiting for the members at airports, hotels, or other public transportation facilities or other locations could lead to accidents involving ordinary passengers who are not related to the members. Furthermore, it causes a great deal of inconvenience, so please refrain from doing so.
[Regarding items brought into the venue]
Bringing electronic devices (cameras, binoculars with recording capabilities, recorders, video and other recording equipment) and dangerous items into the venue is prohibited.
We are unable to store your luggage at the venue, so please leave your suitcases and other belongings in nearby coin lockers beforehand and bring as little luggage as possible with you.
As per venue rules, bringing in glass bottles, cans, and plastic bottles (including frozen ones and those exceeding 1,000ml) is prohibited.
If you have mistakenly taken this item, please follow the instructions of our staff.
*Opened beverages may be disposed of on the spot.
The success of the live event depends on the efforts and efforts of each and every participant.
We sincerely ask for your understanding and cooperation.