A request to all attendees of the "2025 NCT DREAM TOUR＜THE DREAM SHOW 4 : DREAM THE FUTURE＞ in JAPAN" SAITAMA SUPER ARENA performance.
Regarding SAITAMA SUPER ARENA performance of NCT DREAM 's 4th world tour, "2025 NCT DREAM TOUR <THE DREAM SHOW 4 : DREAM THE FUTURE> in JAPAN," we have a request for your cooperation and some important points to note regarding concert etiquette.
To ensure that everyone attending enjoys "2025 NCT DREAM TOUR <THE DREAM SHOW 4 : DREAM THE FUTURE> in JAPAN," please observe the following rules.
[Entry Procedure]
① Please register for AnyPASS and issue your ticket in advance, and come to the entrance with the QR code displayed on your smartphone screen.
② Your digital ticket will be checked at the entrance. Please present the QR code to the staff member yourself.
③ After scanning the QR code, tap the performance displayed under "Events you plan to attend" to view seat information.
[Regarding arrival time and entrance gate]
For "2025 NCT DREAM TOUR <THE DREAM SHOW 4 : DREAM THE FUTURE> in JAPAN," congestion is expected in the merchandise area and entrance starting one hour before the show begins.
Depending on the crowd situation during opening hours, the lines to the entrance gates may become long, and it may take time to enter, potentially preventing you from being seated before the performance begins. The entrance is expected to be particularly crowded 30 minutes before the performance starts, so please allow ample time and arrive early.
Please note that your entrance gate and seat number will be displayed on the AnyPASS of the ticket purchaser and their companion starting around 3 PM five days before each performance. Please check and proceed to the gate indicated.
Furthermore, for customers planning to purchase merchandise at the venue, we kindly request your cooperation in arriving earlier than the scheduled opening time. Arriving earlier will allow for smoother entry.
We will guide all attendees through the same procedure upon entry. Please note that we cannot accept any responsibility whatsoever if you arrive just before the performance starts and miss the start time.
[Venue Map]
[For people with disabilities]
If you wish to view the performance from the designated area for people with disabilities, please contact the relevant department for each performance after receiving your electronic ticket (AnyPASS).
For those who contact us in advance, we will confirm your details at the venue on the day and then provide you with further information. Please note that advance notification is for the purpose of securing space and is not a reservation.
Please note that there is limited space available for people with disabilities at the venue, and we may not be able to accommodate all requests.
●You will be guided to the designated area at each venue.
Please understand in advance that we may not be able to accommodate all customer requests.
●Please note that you may be asked to watch the show from your assigned seat after checking at the venue on the day of the event.
●Regarding accompanying caregivers, please note that we will only accept one caregiver, and only for those who normally require an accompanying caregiver to be present.
However, accompanying caregivers must already have tickets.
Also, due to space limitations, you may be seated in a line with wheelchair users.
●We do not provide wheelchairs, so please bring your own.
●If you have a Physical Disability Certificate (Type 1) or Rehabilitation Certificate (Type 1), we recommend that you bring it with you on the day so that we can continue to provide you with smooth guidance as before.
◆Contact Information
・Saitama performance: @-Information:(https://supportform.jp/a-information)
[Regarding penlights that can be brought in]
◇◇Request for use of "OFFICIAL FANLIGHT"◇◇
Each NCT group's OFFICIAL FANLIGHT is a "wireless control light" that can be controlled wirelessly within the venue, allowing you to enjoy a unified lighting effect throughout the venue.
Therefore, for the sake of the show's production, the use of any lights other than those listed below will be prohibited at SAITAMA SUPER ARENA performance of the "2025 NCT DREAM TOUR <THE LIVE SHOW 4 : DREAM THE FUTURE> in JAPAN" concert.
<Previous model>
NCT OFFICIAL FANLIGHT
WayV OFFICIAL FANLIGHT
<New Model>
NCT 127 OFFICIAL FANLIGHT
・ NCT DREAM OFFICIAL FANLIGHT (This product will be sold at the venue.)
・WayV OFFICIAL FANLIGHT ver.2
・NCT WISH OFFICIAL FANLIGHT
* "OFFICIAL FANLIGHT" was renewed in Spring 2024.
Please note that for this performance, the older type of FANLIGHT is also compatible with "wireless control," so you can use either the old or new type of penlight.
Please be aware that for performances held after this one, we may not allow the use of the older type of FANLIGHT depending on whether or not the "wireless control" setting can be implemented.
*While you are welcome to bring light sticks that were sold at past NCT Japan concerts, please note that for SAITAMA SUPER ARENA performance of "2025 NCT DREAM TOUR <THE DREAM SHOW 4 : DREAM THE FUTURE> in JAPAN," you will be required to use them with the lights turned off due to the nature of the performance. You will not be able to enjoy the remote control functions used in the performance, so please be aware of this in advance.
(For those who have an OFFICIAL FANLIGHT)
Before attending this performance, please be sure to update your FANLIGHT's firmware to the latest version by following the instructions below.
*All FANLIGHTs, including NCT DREAM OFFICIAL FANLIGHTs purchased at the venue, will require a firmware update.
If your FANLIGHT requires a firmware update, you will be automatically directed to the update screen.
If you do not have the SMTOWN official app, please download it from the URL below.
[iPhone users] App Store
https://apps.apple.com/jp/app/smtown-official/id633333205
[For Android users] Google Play
https://play.google.com/store/apps/details?id=com.smtown.smtown.androidapp
*In crowded places such as concert venues, updating your device can be extremely difficult due to poor radio wave conditions and Bluetooth interference. If you own a FANLIGHT, please download the SMTOWN official app in advance of the concert day and be sure to pair and update your device before arriving at the venue.
■FANLIGHT connection and firmware update method
■FANLIGHT battery replacement method
*When the batteries run out, the penlight will not produce beautiful colors. We ask for your cooperation in changing the batteries.
After replacing the battery, please turn on the power and check in advance that the FANLIGHT lights up properly.
*Batteries are sold separately for both online and on-site purchases. Please be sure to prepare them before coming to the venue (we recommend bringing new batteries or spares, rather than used ones).
*FANLIGHT support centers will be set up inside and outside each venue. For any operational problems on the day, please contact the support center.
[About bringing support goods to the tour venue]
As a general rule, customers are prohibited from bringing in any cheering goods (penlights, flags, letter boards, etc.), regardless of whether they are homemade or commercially available.
However, bringing items into the venue is permitted only in the following cases:
(1) Official merchandise sold at NCT DREAM concert venues in Japan and at their Korean concerts
(2) A fan that can be held in your hand at chest height to cheer on the team (fans that are too large are prohibited).
*Please note that cheering goods cannot be held above chest height during the performance as this will cause inconvenience to customers behind you.
In addition, bringing in support goods that use images of artists other than those listed in (1) is prohibited.
On the day of the performance, if you bring in any goods that do not meet the conditions for bringing them in, staff will keep them when you enter and return them to you after the performance.
Please use any items you bring in in a way that does not inconvenience other customers.
Additionally, some people have been producing, selling, and distributing goods that use the "NCT DREAM" logo or images of our artists without permission. These are not official goods, but illegal copyright infringements. Some people mistake these for official goods, so we ask that you refrain from producing, selling, distributing, or purchasing them.
[Regarding photography, audio recording, and video recording]
It is prohibited by law to take photographs, record audio or video inside the venue while it is open or during a performance. If you take photographs, record audio or video, you will be asked to leave even if the performance is still in progress. In addition, if we receive a formal inquiry from a public institution such as a court or police station in accordance with the law, we may disclose your personal information.
If you see someone violating the rules nearby, please inform a member of staff immediately. Please note that it may be difficult to respond if you inform us after the show has ended.
Please follow the instructions of the staff at all times. The organizers will not be held responsible for any confusion or accidents that may occur as a result of not following instructions. We will be conducting camera checks at the entrance on the day of the event. If you have a camera, please hand it over to the staff upon entry.
In addition, there have recently been unscrupulous vendors selling illegally taken photos outside the venue and around train stations. These products are illegal and have not been officially licensed, so we ask that fans refrain from purchasing them. As the organizers, we are taking measures such as reporting these to the police, but as long as there are people purchasing them, we cannot completely prevent illegal activity, so we ask for your cooperation.
[Regarding your own support plans]
We've observed cases where customers are independently organizing and proposing their own events and activities.
Please refrain from doing so, as it may disrupt the performance.
Please note that if the situation becomes too severe, the performance may be temporarily suspended or cancelled.
*Please note that if the above precautions are not followed, the organizer may, at their discretion, ask you to leave the venue or prohibit you from entering the venue.
[Prohibition of following and waiting for performers]
・Prohibition of chasing others by public transport, car or motorcycle
Chasing after the members' vehicles could lead to accidents involving other customers. Furthermore, it causes a great deal of inconvenience, so please refrain from doing so.
- Waiting outside transportation facilities and other locations is prohibited (airports, hotels, etc.).
Waiting for the band members at public transportation facilities such as airports or hotels, or at various facilities, may result in accidents involving ordinary customers who are not related to the band members. This will also be extremely inconvenient, so please refrain from doing so.
The attitude of each and every participant will contribute to the success of the live performance.
We would like to ask for your understanding and cooperation.
To ensure that everyone attending enjoys "2025 NCT DREAM TOUR <THE DREAM SHOW 4 : DREAM THE FUTURE> in JAPAN," please observe the following rules.
[Entry Procedure]
① Please register for AnyPASS and issue your ticket in advance, and come to the entrance with the QR code displayed on your smartphone screen.
② Your digital ticket will be checked at the entrance. Please present the QR code to the staff member yourself.
③ After scanning the QR code, tap the performance displayed under "Events you plan to attend" to view seat information.
[Regarding arrival time and entrance gate]
For "2025 NCT DREAM TOUR <THE DREAM SHOW 4 : DREAM THE FUTURE> in JAPAN," congestion is expected in the merchandise area and entrance starting one hour before the show begins.
Depending on the crowd situation during opening hours, the lines to the entrance gates may become long, and it may take time to enter, potentially preventing you from being seated before the performance begins. The entrance is expected to be particularly crowded 30 minutes before the performance starts, so please allow ample time and arrive early.
Please note that your entrance gate and seat number will be displayed on the AnyPASS of the ticket purchaser and their companion starting around 3 PM five days before each performance. Please check and proceed to the gate indicated.
Furthermore, for customers planning to purchase merchandise at the venue, we kindly request your cooperation in arriving earlier than the scheduled opening time. Arriving earlier will allow for smoother entry.
We will guide all attendees through the same procedure upon entry. Please note that we cannot accept any responsibility whatsoever if you arrive just before the performance starts and miss the start time.
[Venue Map]
[For people with disabilities]
If you wish to view the performance from the designated area for people with disabilities, please contact the relevant department for each performance after receiving your electronic ticket (AnyPASS).
For those who contact us in advance, we will confirm your details at the venue on the day and then provide you with further information. Please note that advance notification is for the purpose of securing space and is not a reservation.
Please note that there is limited space available for people with disabilities at the venue, and we may not be able to accommodate all requests.
●You will be guided to the designated area at each venue.
Please understand in advance that we may not be able to accommodate all customer requests.
●Please note that you may be asked to watch the show from your assigned seat after checking at the venue on the day of the event.
●Regarding accompanying caregivers, please note that we will only accept one caregiver, and only for those who normally require an accompanying caregiver to be present.
However, accompanying caregivers must already have tickets.
Also, due to space limitations, you may be seated in a line with wheelchair users.
●We do not provide wheelchairs, so please bring your own.
●If you have a Physical Disability Certificate (Type 1) or Rehabilitation Certificate (Type 1), we recommend that you bring it with you on the day so that we can continue to provide you with smooth guidance as before.
◆Contact Information
・Saitama performance: @-Information:(https://supportform.jp/a-information)
[Regarding penlights that can be brought in]
◇◇Request for use of "OFFICIAL FANLIGHT"◇◇
Each NCT group's OFFICIAL FANLIGHT is a "wireless control light" that can be controlled wirelessly within the venue, allowing you to enjoy a unified lighting effect throughout the venue.
Therefore, for the sake of the show's production, the use of any lights other than those listed below will be prohibited at SAITAMA SUPER ARENA performance of the "2025 NCT DREAM TOUR <THE LIVE SHOW 4 : DREAM THE FUTURE> in JAPAN" concert.
<Previous model>
NCT OFFICIAL FANLIGHT
WayV OFFICIAL FANLIGHT
<New Model>
NCT 127 OFFICIAL FANLIGHT
・ NCT DREAM OFFICIAL FANLIGHT (This product will be sold at the venue.)
・WayV OFFICIAL FANLIGHT ver.2
・NCT WISH OFFICIAL FANLIGHT
* "OFFICIAL FANLIGHT" was renewed in Spring 2024.
Please note that for this performance, the older type of FANLIGHT is also compatible with "wireless control," so you can use either the old or new type of penlight.
Please be aware that for performances held after this one, we may not allow the use of the older type of FANLIGHT depending on whether or not the "wireless control" setting can be implemented.
*While you are welcome to bring light sticks that were sold at past NCT Japan concerts, please note that for SAITAMA SUPER ARENA performance of "2025 NCT DREAM TOUR <THE DREAM SHOW 4 : DREAM THE FUTURE> in JAPAN," you will be required to use them with the lights turned off due to the nature of the performance. You will not be able to enjoy the remote control functions used in the performance, so please be aware of this in advance.
(For those who have an OFFICIAL FANLIGHT)
Before attending this performance, please be sure to update your FANLIGHT's firmware to the latest version by following the instructions below.
*All FANLIGHTs, including NCT DREAM OFFICIAL FANLIGHTs purchased at the venue, will require a firmware update.
If your FANLIGHT requires a firmware update, you will be automatically directed to the update screen.
If you do not have the SMTOWN official app, please download it from the URL below.
[iPhone users] App Store
https://apps.apple.com/jp/app/smtown-official/id633333205
[For Android users] Google Play
https://play.google.com/store/apps/details?id=com.smtown.smtown.androidapp
*In crowded places such as concert venues, updating your device can be extremely difficult due to poor radio wave conditions and Bluetooth interference. If you own a FANLIGHT, please download the SMTOWN official app in advance of the concert day and be sure to pair and update your device before arriving at the venue.
■FANLIGHT connection and firmware update method
*When the batteries run out, the penlight will not produce beautiful colors. We ask for your cooperation in changing the batteries.
After replacing the battery, please turn on the power and check in advance that the FANLIGHT lights up properly.
*Batteries are sold separately for both online and on-site purchases. Please be sure to prepare them before coming to the venue (we recommend bringing new batteries or spares, rather than used ones).
*FANLIGHT support centers will be set up inside and outside each venue. For any operational problems on the day, please contact the support center.
[About bringing support goods to the tour venue]
As a general rule, customers are prohibited from bringing in any cheering goods (penlights, flags, letter boards, etc.), regardless of whether they are homemade or commercially available.
However, bringing items into the venue is permitted only in the following cases:
(1) Official merchandise sold at NCT DREAM concert venues in Japan and at their Korean concerts
(2) A fan that can be held in your hand at chest height to cheer on the team (fans that are too large are prohibited).
*Please note that cheering goods cannot be held above chest height during the performance as this will cause inconvenience to customers behind you.
In addition, bringing in support goods that use images of artists other than those listed in (1) is prohibited.
On the day of the performance, if you bring in any goods that do not meet the conditions for bringing them in, staff will keep them when you enter and return them to you after the performance.
Please use any items you bring in in a way that does not inconvenience other customers.
Additionally, some people have been producing, selling, and distributing goods that use the "NCT DREAM" logo or images of our artists without permission. These are not official goods, but illegal copyright infringements. Some people mistake these for official goods, so we ask that you refrain from producing, selling, distributing, or purchasing them.
[Regarding photography, audio recording, and video recording]
It is prohibited by law to take photographs, record audio or video inside the venue while it is open or during a performance. If you take photographs, record audio or video, you will be asked to leave even if the performance is still in progress. In addition, if we receive a formal inquiry from a public institution such as a court or police station in accordance with the law, we may disclose your personal information.
If you see someone violating the rules nearby, please inform a member of staff immediately. Please note that it may be difficult to respond if you inform us after the show has ended.
Please follow the instructions of the staff at all times. The organizers will not be held responsible for any confusion or accidents that may occur as a result of not following instructions. We will be conducting camera checks at the entrance on the day of the event. If you have a camera, please hand it over to the staff upon entry.
In addition, there have recently been unscrupulous vendors selling illegally taken photos outside the venue and around train stations. These products are illegal and have not been officially licensed, so we ask that fans refrain from purchasing them. As the organizers, we are taking measures such as reporting these to the police, but as long as there are people purchasing them, we cannot completely prevent illegal activity, so we ask for your cooperation.
[Regarding your own support plans]
We've observed cases where customers are independently organizing and proposing their own events and activities.
Please refrain from doing so, as it may disrupt the performance.
Please note that if the situation becomes too severe, the performance may be temporarily suspended or cancelled.
*Please note that if the above precautions are not followed, the organizer may, at their discretion, ask you to leave the venue or prohibit you from entering the venue.
[Prohibition of following and waiting for performers]
・Prohibition of chasing others by public transport, car or motorcycle
Chasing after the members' vehicles could lead to accidents involving other customers. Furthermore, it causes a great deal of inconvenience, so please refrain from doing so.
- Waiting outside transportation facilities and other locations is prohibited (airports, hotels, etc.).
Waiting for the band members at public transportation facilities such as airports or hotels, or at various facilities, may result in accidents involving ordinary customers who are not related to the band members. This will also be extremely inconvenient, so please refrain from doing so.
The attitude of each and every participant will contribute to the success of the live performance.
We would like to ask for your understanding and cooperation.