NCT WISH Japan 1st Album "WISHFUL" Super Pre-Order Release Event to be Held!
To commemorate the release of NCT WISH Japan's 1st album "WISHFUL" on Wednesday, December 25, 2024, a pre-order release event has been scheduled exclusively at mu-mo SHOP!
Please be sure to read all the details, such as the event content and application period, before applying!
*This is a separate benefit from the serial entry by drawing lots ticket included in the target product. The serial entry by drawing lots ticket benefits will be announced as soon as they are decided.
< mu-mo SHOP exclusive advance reservation release event schedule >
Friday, November 8, 2024: [Osaka venue] Osaka area
Friday, November 29, 2024: [Tokyo venue] Kanto area
Sunday, December 8, 2024: [Fukuoka Venue] Fukuoka area
December 11, 2024 (Wednesday): [Aichi Venue] Scheduled for the Nagoya area
*Details will be provided only to the winners.
*The event time, location, and content are subject to change.
< mu-mo SHOP limited advance reservation release event details >
*All events will be decided by by drawing lots.
①Autograph session with all members
All members of NCT WISH will sign the prepared card with your name on it.
Please note that we cannot accept requests for illustrations or messages.
Additionally, you will be able to take videos and photos using your smartphone from your seat while you wait.
*Photography using SLR cameras or other equipment other than smartphones is not permitted.
②Autograph session (by member)
Your choice of member will sign the prepared card with your name on it.
Please note that we cannot accept requests for illustrations or messages.
*You can select the member you want to book.
③Christmas card distribution event (by unit)
You will receive a Christmas card from your unit of choice (3 people from each unit).
Units vary depending on the venue, so please be careful not to make any mistakes when applying.
*You can select and reserve the unit you want.
[Unit details]
Friday, November 8, 2024: [Osaka venue] Osaka area
Unit 1: Shion, Jaehee, Sakuya
Unit 2 Riku, Yuushi, Ryo
Friday, November 29, 2024: [Tokyo venue] Kanto area
Unit 1: Shion, Riku, Yuushi
Unit 2: Jaehee, Ryo, Sakuya
Sunday, December 8, 2024: [Fukuoka Venue] Fukuoka area
Unit 1: Shion, Yuushi, Ryo
Unit 2: Riku, Jehee, Sakuya
December 11, 2024 (Wednesday): [Aichi Venue] Scheduled for the Nagoya area
Unit 1: Shion, Ryo, Sakuya
Unit 2: Riku, Yushi, Jaehee
④Hands UpMeeting (by member)
You can do a Hands Up with any member you like.
No cards or other gifts will be handed out. Please join in the fun and energetic "Hands Up!" with the members.
*You can select the member you want to book.
<Application Schedule>
[First installment]
Target venue: Friday, November 8, 2024 @ Osaka / Friday, November 29, 2024 @ Tokyo
Reservation period: Tuesday, October 8, 2024, 18:00 to Sunday, October 20, 2024, 23:59
Winners will be announced on Friday, October 25, 2024.
[Second installment]
Target venue: Sunday, December 8, 2024 @ Fukuoka / Wednesday, December 11, 2024 @ Nagoya
Reservation period: Tuesday, October 29, 2024, 18:00 to Sunday, November 17, 2024, 23:59
Winners will be announced on Monday, November 25, 2024.
<Participating shops>
mu-mo SHOP
mu-mo
*When making a reservation, please be careful not to make a mistake when selecting the product that is eligible for the bonus.
▼NCT WISH Japan 1st AlbumClick here for details on "WISHFUL" products
[Information and precautions]
・Even during the sales period, the number of products and bonuses is limited, so sales will end once the limit is reached. Please make your reservation as soon as possible.
・The person who places the order is the participant. Please make sure to purchase and apply using the name and information of the person who will be participating on the day. Changes and cancellations cannot be made after purchase is complete or after the winners are announced. (Changes cannot be made to the contents at the time of ordering, including conversions and input errors such as kanji and English.)
・For foreigners, please enter your name by placing the order in 'English' (Enter the same name that appears on your passport or other identification.)
・Even if you do not reside in Japan, you can participate in by drawing lots for the special offer. However, please note that you will not be able to apply if the product is purchased by someone other than you, such as through a proxy purchase service.
・We cannot accept changes or cancellations after your order has been completed. Please be careful not to make any mistakes when applying.
・We will not get involved in any disputes between customers. Thank you for your understanding.
- Please note that we cannot cancel or refund or transfer product prices for any reason, including if you are unable to participate in the event.
・If you are a minor, please purchase with parental consent.
・If a minor makes a reservation or purchase, it will be assumed that the purchase was made with the consent of a guardian.
・ by drawing lots entry bonus content may change without prior notice. In that case, cancellations and refunds of the product price will not be possible. Thank you for your understanding.
・Participating members may change without notice. In that case, cancellations and refunds will not be possible. Thank you for your understanding.
・ by drawing lots application benefits will not be available on a first-come, first-served basis, but will be available by by drawing lots only. Please make your reservations and orders well in advance as access will be concentrated just before the deadline.
・Please note that we will not be able to respond to any inquiries regarding inability to access the game after by drawing lots application bonus sales period has ended.
・We will contact only the winners by email and on your account page. Please note that there will be no notification for those who are not selected.
・If you have specified domains for receiving the winning email, please disable the settings to block emails from those domains or allow "mu-mo.net" in advance. Emails cannot be resent. If you do not receive the email, you will have lost the lottery. We cannot be held responsible if the email is not delivered correctly due to your own circumstances, such as domain designation. Please note that we cannot resend emails or respond to inquiries if you have changed your address or device.
・The date for announcing the winners is tentative and may change.
・We cannot respond to inquiries regarding the results of the lottery.
There are no plans to officially announce the number of winners.
・Only the winner can participate in the event. Accompanying persons, such as infants or preschool children, cannot participate in the event under any circumstances.
・On the day of the event, please bring a photo ID with you to verify your identity. Please see the "Required items to bring with you when you gather on the day of the event" below for the types of ID that can be used for verification.
- Please note that if you are unable to present identification or if you show identification other than that specified, you will not be able to participate in the event.
・Transferring to others (including relatives) or reselling is strictly prohibited.
・Copying, forgery, selling for profit, or listing at auctions, etc. are strictly prohibited for any reason. Any winning emails obtained through resale, etc. will be invalid.
・If any fraudulent activity is discovered, your winnings will be void.
・This event is free of charge, but participants will be responsible for their own transportation costs to the venue.
・Please note that we cannot guarantee transportation or accommodation costs if the event ends late. We cannot refund the product price even if you are unable to attend, so please understand this before participating.
・Due to unavoidable circumstances, the content of the event may be changed or canceled. In addition, we cannot compensate for travel expenses etc. in the event of the event being canceled. Please note in advance.
- Any contact with members, including handshakes and High Five, is strictly prohibited at all special events, regardless of the degree or whether or not you are being seen.
・Please follow the instructions and precautions given by staff on the day. If you do not follow the instructions, you may be refused participation.
・With the exception of a portion of the autograph session with all the members, recording, filming, or taking photographs with any equipment, including cameras and mobile phones, is prohibited. Please note that if such behavior is observed, you will be asked to delete the recorded content and leave the venue.
・If any fraudulent activity is discovered, your winnings will be void.
-Details regarding participation on the day will be provided separately to successful applicants only.
- If we determine that it is difficult to hold the event due to force majeure such as equipment failure at the venue, natural disasters, or transportation strikes, we will cancel the event.
- Please refrain from engaging in any immoral behavior at or near the venue.
・Please note that there may be filming and photography on the day.
・Please note that you will not be able to receive gifts/letters etc. at the venue on the day.
・The organizers will not be held responsible for any accidents or thefts that occur inside or outside the venue. Please keep your valuables in your own care.
・We ask for your cooperation in taking your trash home with you at the venue.
・Staff may touch your shoulders, arms, etc. to guide you. Please only apply if you are happy to do so.
・The safety of our customers and artists is our number one priority, and for security reasons, we may conduct baggage inspections and temporarily hold your baggage.
・We will have security personnel stationed at the venue and will operate with every precaution in mind, but if you see any suspicious people or objects, please contact a security guard nearby.
- We are not responsible for any problems or damages caused by incorrect information provided by the winner.
・By completing your reservation/purchase, you are deemed to have agreed to the information and precautions regarding the event.
・Avex Music Creative Inc. will not be involved in any disputes between customers regarding winning rights or prizes.
[What to bring when you come to the meeting place on the day (required)]
(1) Winning email
(2) Photo ID of the winner (only one of the following items 1 to 8)
*Please be sure to bring the above two items with you. If you forget either of them, you will not be allowed to enter.
<Photo ID>
(1) Passport
(2) Driver's license
(3) Basic Resident Registration Card with photo
(4) Physical disability certificate
(5) Residence card (Alien registration card)
(6) A credit card with your photo
(7) My Number Card (Individual Number Card) with photo
(8) Student ID with photo
*Copies and expired documents are not accepted; only actual IDs are valid.
*If you are unable to prepare these items, you will not be able to participate even if you are selected.
*If you do not have the above "photo ID," please bring two documents that can verify your name, such as your health insurance card, resident registration card, or My Number Card (Individual Number Card) notification card.
*If you present an ID without a photo, we will check the orderer information and the contents of the ID, and if we are unable to determine that you are the person in question, we may refuse your participation. Thank you for your understanding.
[Prohibitions]
If the winners engage in any of the "prohibited acts" listed below, Avex Music Creative Inc. may cancel the events, and the winners will not protest the organizers' decisions. If the winners violate the "prohibited acts" listed below, or if the organizers otherwise deem them unsuitable to participate in the events, they may be denied participation in the events and future applications.
1. Reselling (including but not limited to internet auctions, flea markets, etc.), transferring, lending, etc. of participation rights
2. Harassment, slander, libel, threats, etc. against artists, or unusual questions that go beyond common sense, etc.
3. Participation by anyone other than the purchaser
[About handling of personal information]
The personal information provided by customers (all items such as name, address, email address, etc., and in the case of +ID holders, this includes information provided when applying for +ID issuance) will be used by Avex Music Creative Inc. for the purposes set out in the "mu-mo SHOP Terms of Use," as well as for customer analysis, consideration and development of new services, and information on products, services and artists that suit members' preferences. (For details, please see the "mu-mo SHOP Terms of Use.")
[Event-related inquiries]
Avex Customer Support
https://avex.com/jp/ja/contact/product/
Business hours: 11:00-18:00 (excluding weekends and holidays)
*We accept emails 24 hours a day, but we will respond to your inquiries in the order they come in during business hours. Thank you for your understanding.
[Inquiries regarding reservations]
mu-mo SHOP Customer Support
https:// mu-mo.net/shop/q/
*Please contact us using the form above.
*We accept emails 24 hours a day, but we will respond to inquiries during business hours (weekdays only, 11:00-18:00).
＜Important request＞
At the NCT WISH release event, some attendees began to exhibit misconduct.
If this type of behavior continues in the future, we will be forced to reconsider whether or not to hold the release event, and if so, what kind of content it will be. Therefore, we would like to inform you again of the following prohibited actions.
※About voyeurism
Unfortunately, there is a lot of audio and video recording available on the Internet and social media.
Under no circumstances is recording or filming the event permitted.
If you are caught taking upskirt photos, our staff will contact you and
Please note that we may take measures to ask you to leave.
*About the autograph session
We have come to notice a great many cases of people making excessive requests of members.
The NCT WISH autograph session is open to all participants.
This will be an event where you can receive a signed, addressed card prepared at the event.
Please note that we cannot accept requests for illustrations or messages under any circumstances.
If you are making excessive demands, our staff will contact you.
Please note that we may take measures to ask you to leave.
※About waiting outside
Event venues, streets, stations, airports, in front of shops, etc.
Waiting at locations that cause inconvenience to the general public or facilities, or following members' vehicles,
Behavior such as ambushing or stalking is not only a nuisance to other users, but also poses a threat to the safety of artists and staff. It may also lead to unexpected injury or trouble for the fans themselves, so we ask that you absolutely refrain from such behavior.
In addition, intentionally riding on the same public transportation as an artist, such as a bullet train or airplane,
Staying in the airport lobby, near the security checkpoint, in front of the boarding gate, etc.
There have been many instances of people obstructing the passage of artists and other visitors.
If this situation continues to occur, artists will not be able to use public transportation or public facilities.
As there is a risk that restrictions may be placed on our activities, we will continue to strictly prohibit activities such as waiting for us at public facilities or following us around.
To prevent recurrence, strict action will be taken against anyone who commits prohibited acts.
In order for all participants to continue to enjoy the event,
All NCT WISH staff will continue to do their best.
We appreciate your understanding and cooperation.
Please be sure to read all the details, such as the event content and application period, before applying!
*This is a separate benefit from the serial entry by drawing lots ticket included in the target product. The serial entry by drawing lots ticket benefits will be announced as soon as they are decided.
< mu-mo SHOP exclusive advance reservation release event schedule >
Friday, November 8, 2024: [Osaka venue] Osaka area
Friday, November 29, 2024: [Tokyo venue] Kanto area
Sunday, December 8, 2024: [Fukuoka Venue] Fukuoka area
December 11, 2024 (Wednesday): [Aichi Venue] Scheduled for the Nagoya area
*Details will be provided only to the winners.
*The event time, location, and content are subject to change.
< mu-mo SHOP limited advance reservation release event details >
*All events will be decided by by drawing lots.
①Autograph session with all members
All members of NCT WISH will sign the prepared card with your name on it.
Please note that we cannot accept requests for illustrations or messages.
Additionally, you will be able to take videos and photos using your smartphone from your seat while you wait.
*Photography using SLR cameras or other equipment other than smartphones is not permitted.
②Autograph session (by member)
Your choice of member will sign the prepared card with your name on it.
Please note that we cannot accept requests for illustrations or messages.
*You can select the member you want to book.
③Christmas card distribution event (by unit)
You will receive a Christmas card from your unit of choice (3 people from each unit).
Units vary depending on the venue, so please be careful not to make any mistakes when applying.
*You can select and reserve the unit you want.
[Unit details]
Friday, November 8, 2024: [Osaka venue] Osaka area
Unit 1: Shion, Jaehee, Sakuya
Unit 2 Riku, Yuushi, Ryo
Friday, November 29, 2024: [Tokyo venue] Kanto area
Unit 1: Shion, Riku, Yuushi
Unit 2: Jaehee, Ryo, Sakuya
Sunday, December 8, 2024: [Fukuoka Venue] Fukuoka area
Unit 1: Shion, Yuushi, Ryo
Unit 2: Riku, Jehee, Sakuya
December 11, 2024 (Wednesday): [Aichi Venue] Scheduled for the Nagoya area
Unit 1: Shion, Ryo, Sakuya
Unit 2: Riku, Yushi, Jaehee
④Hands UpMeeting (by member)
You can do a Hands Up with any member you like.
No cards or other gifts will be handed out. Please join in the fun and energetic "Hands Up!" with the members.
*You can select the member you want to book.
<Application Schedule>
[First installment]
Target venue: Friday, November 8, 2024 @ Osaka / Friday, November 29, 2024 @ Tokyo
Reservation period: Tuesday, October 8, 2024, 18:00 to Sunday, October 20, 2024, 23:59
Winners will be announced on Friday, October 25, 2024.
[Second installment]
Target venue: Sunday, December 8, 2024 @ Fukuoka / Wednesday, December 11, 2024 @ Nagoya
Reservation period: Tuesday, October 29, 2024, 18:00 to Sunday, November 17, 2024, 23:59
Winners will be announced on Monday, November 25, 2024.
<Participating shops>
mu-mo SHOP
mu-mo
*When making a reservation, please be careful not to make a mistake when selecting the product that is eligible for the bonus.
▼NCT WISH Japan 1st AlbumClick here for details on "WISHFUL" products
https://nct-jp.net/news/detail.php?id=1119824
[Information and precautions]
・Even during the sales period, the number of products and bonuses is limited, so sales will end once the limit is reached. Please make your reservation as soon as possible.
・The person who places the order is the participant. Please make sure to purchase and apply using the name and information of the person who will be participating on the day. Changes and cancellations cannot be made after purchase is complete or after the winners are announced. (Changes cannot be made to the contents at the time of ordering, including conversions and input errors such as kanji and English.)
・For foreigners, please enter your name by placing the order in 'English' (Enter the same name that appears on your passport or other identification.)
・Even if you do not reside in Japan, you can participate in by drawing lots for the special offer. However, please note that you will not be able to apply if the product is purchased by someone other than you, such as through a proxy purchase service.
・We cannot accept changes or cancellations after your order has been completed. Please be careful not to make any mistakes when applying.
・We will not get involved in any disputes between customers. Thank you for your understanding.
- Please note that we cannot cancel or refund or transfer product prices for any reason, including if you are unable to participate in the event.
・If you are a minor, please purchase with parental consent.
・If a minor makes a reservation or purchase, it will be assumed that the purchase was made with the consent of a guardian.
・ by drawing lots entry bonus content may change without prior notice. In that case, cancellations and refunds of the product price will not be possible. Thank you for your understanding.
・Participating members may change without notice. In that case, cancellations and refunds will not be possible. Thank you for your understanding.
・ by drawing lots application benefits will not be available on a first-come, first-served basis, but will be available by by drawing lots only. Please make your reservations and orders well in advance as access will be concentrated just before the deadline.
・Please note that we will not be able to respond to any inquiries regarding inability to access the game after by drawing lots application bonus sales period has ended.
・We will contact only the winners by email and on your account page. Please note that there will be no notification for those who are not selected.
・If you have specified domains for receiving the winning email, please disable the settings to block emails from those domains or allow "mu-mo.net" in advance. Emails cannot be resent. If you do not receive the email, you will have lost the lottery. We cannot be held responsible if the email is not delivered correctly due to your own circumstances, such as domain designation. Please note that we cannot resend emails or respond to inquiries if you have changed your address or device.
・The date for announcing the winners is tentative and may change.
・We cannot respond to inquiries regarding the results of the lottery.
There are no plans to officially announce the number of winners.
・Only the winner can participate in the event. Accompanying persons, such as infants or preschool children, cannot participate in the event under any circumstances.
・On the day of the event, please bring a photo ID with you to verify your identity. Please see the "Required items to bring with you when you gather on the day of the event" below for the types of ID that can be used for verification.
- Please note that if you are unable to present identification or if you show identification other than that specified, you will not be able to participate in the event.
・Transferring to others (including relatives) or reselling is strictly prohibited.
・Copying, forgery, selling for profit, or listing at auctions, etc. are strictly prohibited for any reason. Any winning emails obtained through resale, etc. will be invalid.
・If any fraudulent activity is discovered, your winnings will be void.
・This event is free of charge, but participants will be responsible for their own transportation costs to the venue.
・Please note that we cannot guarantee transportation or accommodation costs if the event ends late. We cannot refund the product price even if you are unable to attend, so please understand this before participating.
・Due to unavoidable circumstances, the content of the event may be changed or canceled. In addition, we cannot compensate for travel expenses etc. in the event of the event being canceled. Please note in advance.
- Any contact with members, including handshakes and High Five, is strictly prohibited at all special events, regardless of the degree or whether or not you are being seen.
・Please follow the instructions and precautions given by staff on the day. If you do not follow the instructions, you may be refused participation.
・With the exception of a portion of the autograph session with all the members, recording, filming, or taking photographs with any equipment, including cameras and mobile phones, is prohibited. Please note that if such behavior is observed, you will be asked to delete the recorded content and leave the venue.
・If any fraudulent activity is discovered, your winnings will be void.
-Details regarding participation on the day will be provided separately to successful applicants only.
- If we determine that it is difficult to hold the event due to force majeure such as equipment failure at the venue, natural disasters, or transportation strikes, we will cancel the event.
- Please refrain from engaging in any immoral behavior at or near the venue.
・Please note that there may be filming and photography on the day.
・Please note that you will not be able to receive gifts/letters etc. at the venue on the day.
・The organizers will not be held responsible for any accidents or thefts that occur inside or outside the venue. Please keep your valuables in your own care.
・We ask for your cooperation in taking your trash home with you at the venue.
・Staff may touch your shoulders, arms, etc. to guide you. Please only apply if you are happy to do so.
・The safety of our customers and artists is our number one priority, and for security reasons, we may conduct baggage inspections and temporarily hold your baggage.
・We will have security personnel stationed at the venue and will operate with every precaution in mind, but if you see any suspicious people or objects, please contact a security guard nearby.
- We are not responsible for any problems or damages caused by incorrect information provided by the winner.
・By completing your reservation/purchase, you are deemed to have agreed to the information and precautions regarding the event.
・Avex Music Creative Inc. will not be involved in any disputes between customers regarding winning rights or prizes.
[What to bring when you come to the meeting place on the day (required)]
(1) Winning email
(2) Photo ID of the winner (only one of the following items 1 to 8)
*Please be sure to bring the above two items with you. If you forget either of them, you will not be allowed to enter.
<Photo ID>
(1) Passport
(2) Driver's license
(3) Basic Resident Registration Card with photo
(4) Physical disability certificate
(5) Residence card (Alien registration card)
(6) A credit card with your photo
(7) My Number Card (Individual Number Card) with photo
(8) Student ID with photo
*Copies and expired documents are not accepted; only actual IDs are valid.
*If you are unable to prepare these items, you will not be able to participate even if you are selected.
*If you do not have the above "photo ID," please bring two documents that can verify your name, such as your health insurance card, resident registration card, or My Number Card (Individual Number Card) notification card.
*If you present an ID without a photo, we will check the orderer information and the contents of the ID, and if we are unable to determine that you are the person in question, we may refuse your participation. Thank you for your understanding.
[Prohibitions]
If the winners engage in any of the "prohibited acts" listed below, Avex Music Creative Inc. may cancel the events, and the winners will not protest the organizers' decisions. If the winners violate the "prohibited acts" listed below, or if the organizers otherwise deem them unsuitable to participate in the events, they may be denied participation in the events and future applications.
1. Reselling (including but not limited to internet auctions, flea markets, etc.), transferring, lending, etc. of participation rights
2. Harassment, slander, libel, threats, etc. against artists, or unusual questions that go beyond common sense, etc.
3. Participation by anyone other than the purchaser
[About handling of personal information]
The personal information provided by customers (all items such as name, address, email address, etc., and in the case of +ID holders, this includes information provided when applying for +ID issuance) will be used by Avex Music Creative Inc. for the purposes set out in the "mu-mo SHOP Terms of Use," as well as for customer analysis, consideration and development of new services, and information on products, services and artists that suit members' preferences. (For details, please see the "mu-mo SHOP Terms of Use.")
[Event-related inquiries]
Avex Customer Support
https://avex.com/jp/ja/contact/product/
Business hours: 11:00-18:00 (excluding weekends and holidays)
*We accept emails 24 hours a day, but we will respond to your inquiries in the order they come in during business hours. Thank you for your understanding.
[Inquiries regarding reservations]
mu-mo SHOP Customer Support
https:// mu-mo.net/shop/q/
*Please contact us using the form above.
*We accept emails 24 hours a day, but we will respond to inquiries during business hours (weekdays only, 11:00-18:00).
＜Important request＞
At the NCT WISH release event, some attendees began to exhibit misconduct.
If this type of behavior continues in the future, we will be forced to reconsider whether or not to hold the release event, and if so, what kind of content it will be. Therefore, we would like to inform you again of the following prohibited actions.
※About voyeurism
Unfortunately, there is a lot of audio and video recording available on the Internet and social media.
Under no circumstances is recording or filming the event permitted.
If you are caught taking upskirt photos, our staff will contact you and
Please note that we may take measures to ask you to leave.
*About the autograph session
We have come to notice a great many cases of people making excessive requests of members.
The NCT WISH autograph session is open to all participants.
This will be an event where you can receive a signed, addressed card prepared at the event.
Please note that we cannot accept requests for illustrations or messages under any circumstances.
If you are making excessive demands, our staff will contact you.
Please note that we may take measures to ask you to leave.
※About waiting outside
Event venues, streets, stations, airports, in front of shops, etc.
Waiting at locations that cause inconvenience to the general public or facilities, or following members' vehicles,
Behavior such as ambushing or stalking is not only a nuisance to other users, but also poses a threat to the safety of artists and staff. It may also lead to unexpected injury or trouble for the fans themselves, so we ask that you absolutely refrain from such behavior.
In addition, intentionally riding on the same public transportation as an artist, such as a bullet train or airplane,
Staying in the airport lobby, near the security checkpoint, in front of the boarding gate, etc.
There have been many instances of people obstructing the passage of artists and other visitors.
If this situation continues to occur, artists will not be able to use public transportation or public facilities.
As there is a risk that restrictions may be placed on our activities, we will continue to strictly prohibit activities such as waiting for us at public facilities or following us around.
To prevent recurrence, strict action will be taken against anyone who commits prohibited acts.
In order for all participants to continue to enjoy the event,
All NCT WISH staff will continue to do their best.
We appreciate your understanding and cooperation.