[Important] Information on refund methods due to cancellation of "NCT U niverse: LASTART PRE-DE BUT TOUR "Makuhari Messe Event Hall performance on October 28th (Sat), 29th (Sun), and 30th (Mon), 2023
Thank you very much for always supporting NCT NEW TEAM (tentative name).
How to get a refund for the "NCT U niverse: LASTART PRE-DE BUT TOUR" performance at Makuhari Messe Event Hall on October 28th (Sat), 29th (Sun), and 30th (Mon), 2023, which was recently announced to be canceled. We will inform you regarding this.
Ticket refund methods and refund acceptance periods differ depending on the play guide, so please check the details below for the play guide you purchased.
We cannot accept refunds outside of the refund period, so please be sure to complete the procedure within the refund period.
[Cancelled performance]
Saturday, October 28 , 2023[Chiba] Makuhari Messe Event Hall
OPEN 16:00 / START 17:00
Sunday, October 29, 2023[Chiba] Makuhari Messe Event Hall
1stperformanceOPEN 12:30 / START 13:30
2ndperformanceOPEN 16:00 / START 17:00
Monday, October 30, 2023[Chiba] Makuhari Messe Event Hall
OPEN 17:00 / START 18:00
[Refund method]
■Customers who purchased from Ticket PIA
●Refund acceptance period [October 6, 2023 (Friday) 10:00 to November 5, 2023 (Sunday) 23:59]
▼SMTOWN OFFICIAL JAPAN advance/fastest official advance/
SMTOWN OFFICIAL JAPAN 2ndadvance/official advance purchase
You can process the refund from the application status inquiry screen.
*Please log in using the "Application Receipt Number" notified at the time of application and the "Password for Application Status Inquiry" you set.
[SMTOWN OFFICIAL JAPAN advance] https://pia.jp/v/nctuniverse23smt-rslt/
[Fastest official lead] https://va3.pia.jp/SpLotResult.do?slcd=VL866
[SMTOWN OFFICIAL JAPAN 2nd advance] https://pia.jp/v/nctuniverse23smt2-rslt/
[Official advance] https://va2.pia.jp/SpLotResult.do?slcd=VM022
▼For Pia Premium members who purchase in advance / Pia exclusive advance / Pre-reserve / Pre-sale / General sale
After logging into Ticket PIA, you can request a refund from "Purchase History Details" on "My Page".
Please refer to "If you do not have a ticket yet" on the page below and complete the refund procedure within the period.
Refund details: https://t.pia.jp/guide/refund_guide/delivery.jsp
*On the above page, there is a guide for "those who have selected delivery/collection", but please note that the procedure will be the same.
*Please note that we are unable to provide refunds after the refund period has ended.
[Inquiries regarding refunds]
https://t.pia.jp/help/
Search for your inquiry using "Search Frequently Asked Questions" and if the question is not resolved, please contact us using the inquiry form.
■Customers who purchased from LAWSON TICKET
●Refund acceptance period [October 6, 2023 (Friday) 10:00 to November 5, 2023 (Sunday) 23:59]
▼Pre-request first come first served/Purchasing at general sale
<Refund method (electronic ticket (AnyPASS) customers)>
After logging into LAWSON TICKET site, you can request a refund from ``Application History Details'' on ``My Page.''
Refund details
https://l-tike.com/guide/a_cashpost.html
*Remittance will be made by DG Financial Technology Co., Ltd., a funds transfer company under the jurisdiction of the Financial Services Agency.
(Funds Transfer Service Registration Number: Kanto Local Finance Bureau No. 00094) We will use the "CASHPOST" service.
[Inquiries]
LAWSON TICKET information
https://l-tike.com/contact/
■Customers who purchased from e+
●Refund acceptance period [Saturday, October 7, 2023, 10:00 to Sunday, November 5, 2023, 23:59]
▼For those who purchase on a first-come, first-served basis/general sale
Refund methods vary depending on the payment method used for your application, so please see below.
Refund method confirmation chart http://eplus.jp/refund1/
[Inquiries]
https://eplus.jp/qa/
We sincerely apologize to everyone who was looking forward to the performance.
Thank you for your continued support of NCT NEW TEAM (tentative name).
How to get a refund for the "NCT U niverse: LASTART PRE-DE BUT TOUR" performance at Makuhari Messe Event Hall on October 28th (Sat), 29th (Sun), and 30th (Mon), 2023, which was recently announced to be canceled. We will inform you regarding this.
Ticket refund methods and refund acceptance periods differ depending on the play guide, so please check the details below for the play guide you purchased.
We cannot accept refunds outside of the refund period, so please be sure to complete the procedure within the refund period.
[Cancelled performance]
Saturday, October 28 , 2023[Chiba] Makuhari Messe Event Hall
OPEN 16:00 / START 17:00
Sunday, October 29, 2023[Chiba] Makuhari Messe Event Hall
1stperformanceOPEN 12:30 / START 13:30
2ndperformanceOPEN 16:00 / START 17:00
Monday, October 30, 2023[Chiba] Makuhari Messe Event Hall
OPEN 17:00 / START 18:00
[Refund method]
■Customers who purchased from Ticket PIA
●Refund acceptance period [October 6, 2023 (Friday) 10:00 to November 5, 2023 (Sunday) 23:59]
▼SMTOWN OFFICIAL JAPAN advance/fastest official advance/
SMTOWN OFFICIAL JAPAN 2ndadvance/official advance purchase
You can process the refund from the application status inquiry screen.
*Please log in using the "Application Receipt Number" notified at the time of application and the "Password for Application Status Inquiry" you set.
[SMTOWN OFFICIAL JAPAN advance] https://pia.jp/v/nctuniverse23smt-rslt/
[Fastest official lead] https://va3.pia.jp/SpLotResult.do?slcd=VL866
[SMTOWN OFFICIAL JAPAN 2nd advance] https://pia.jp/v/nctuniverse23smt2-rslt/
[Official advance] https://va2.pia.jp/SpLotResult.do?slcd=VM022
▼For Pia Premium members who purchase in advance / Pia exclusive advance / Pre-reserve / Pre-sale / General sale
After logging into Ticket PIA, you can request a refund from "Purchase History Details" on "My Page".
Please refer to "If you do not have a ticket yet" on the page below and complete the refund procedure within the period.
Refund details: https://t.pia.jp/guide/refund_guide/delivery.jsp
*On the above page, there is a guide for "those who have selected delivery/collection", but please note that the procedure will be the same.
*Please note that we are unable to provide refunds after the refund period has ended.
[Inquiries regarding refunds]
https://t.pia.jp/help/
Search for your inquiry using "Search Frequently Asked Questions" and if the question is not resolved, please contact us using the inquiry form.
■Customers who purchased from LAWSON TICKET
●Refund acceptance period [October 6, 2023 (Friday) 10:00 to November 5, 2023 (Sunday) 23:59]
▼Pre-request first come first served/Purchasing at general sale
<Refund method (electronic ticket (AnyPASS) customers)>
After logging into LAWSON TICKET site, you can request a refund from ``Application History Details'' on ``My Page.''
Refund details
https://l-tike.com/guide/a_cashpost.html
*Remittance will be made by DG Financial Technology Co., Ltd., a funds transfer company under the jurisdiction of the Financial Services Agency.
(Funds Transfer Service Registration Number: Kanto Local Finance Bureau No. 00094) We will use the "CASHPOST" service.
[Inquiries]
LAWSON TICKET information
https://l-tike.com/contact/
■Customers who purchased from e+
●Refund acceptance period [Saturday, October 7, 2023, 10:00 to Sunday, November 5, 2023, 23:59]
▼For those who purchase on a first-come, first-served basis/general sale
Refund methods vary depending on the payment method used for your application, so please see below.
Refund method confirmation chart http://eplus.jp/refund1/
[Inquiries]
https://eplus.jp/qa/
We sincerely apologize to everyone who was looking forward to the performance.
Thank you for your continued support of NCT NEW TEAM (tentative name).